About Katie

1. 4 YEARS

   Pave

   IMPLEMENTATIONS, TAM, PEOPLE OPS, GROWTH

   I joined as one of the first 10 teammates and built Implementations and Technical Account Management from just me to over 15 teammates. Since nobody has just one job at a hyper-growth startup, I also started and managed Product Operations, HR and People Operations, and Growth & Monetization. Four years later Pave had almost 200 teammates and supported customers including OpenAI, DoorDash and McDonald's.

2. 3 YEARS

   Segment

   CUSTOMER SUCCESS OPERATIONS LEADERSHIP

   I led CS Operations as we grew revenue by an order of magnitude, shifted focus from SMB to Enterprise customers, and rolled out four new products — including a paid professional services product line. Segment was acquired by Twilio in November 2020.

3. 1 YEAR

   Nuvo

   Head of Business Operations

   At Nuvo, an AI customer onboarding platform for the physical economy, I set the operating cadence and structure for the business as we grew from a couple of customers to a couple hundred.

4. 3 YEARS

   Medallia

   Customer Success & Professional Services

   I cut my teeth with the best in the business in customer success and professional services at Medallia, a leader in the Enterprise Customer Experience Management space.

Throughout these experiences, one thing I've always loved is finding the biggest problems for the business, figuring out what was causing them, and solving those problems. That's what I hope I can do for you.