Post-sales systems
for growth
Customer Success is chaotic at growing start-ups. I help build the systems that turn the chaos into predictable, positive, profitable outcomes.
Real help from someone who's been there
I bring personal experience
My recommendations come from doing the work and coming out the other side with real learnings about what works.
I build real processes
Not a list of vague recommendations. I'll outline specifically how to update your CS tech stack, your team's weekly cadence, or your existing processes. We'll lean on AI to speed-up busy work, not to replace the post-sales team.
I tailor based on your needs
Every post-sales organization is unique, because every company's products, customers, go-to-market motion, and leadership team is unique. I ground every system in your circumstances.
What I help teams do
Reduce churn and contraction
Find the customers heading for a non-renewal while there's still time to save them.
Increase expansion and cross-sell
Find the customers that are well suited to buy more from your organization.
Set the foundation
Build the durable operating structure your team can rely on as the company scales.
I'm Katie
I've spent 10 years building post-sales, growth and operations teams at 10 to 250 person B2B SaaS companies.
I work with two or three companies at a time, hands in the data, to build real processes that help your company preserve and grow revenue.
I love to solve a problem: I'm motivated by figuring out the real root of an issue, and solving it so nobody has to experience the pain of that problem again.
More about Katie →